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My car stopped working in the middle of the road.I called for the tow truck.

First they told me it will take them 60-80 mins. After 40 mins I called to see how far are they. They told me tow truck is not coming anymore because he had a flat tire. (THIS IS NOT THE FIRST TIME THEY USED "FLAT TIRE" EXCUSE).

They told me they are trying to get a back and it will take another 60-80 mins. FIRSTLY, do they not have the responsibility to inform me that tow truck has a flat tire and will be delayed? WHICH WAS A LIE ANYWAYS. I waited in the middle of the road and traffic for 4 hours.

DO NOT GET THIS INSURANCE.

IT IS USELSS.I am cancelling mine ASAP

Review about: Encompass Insurance Car Towing.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service, Lack of accountability from corporate office, Worst, Bad service, Not reliable.

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