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Customer service
Discounts and Special Offers
Diversity of Products or Services
Product or Service Quality
Value for money

My car stopped working in the middle of the road.I called for the tow truck.

First they told me it will take them 60-80 mins. After 40 mins I called to see how far are they. They told me tow truck is not coming anymore because he had a flat tire. (THIS IS NOT THE FIRST TIME THEY USED "FLAT TIRE" EXCUSE).

They told me they are trying to get a back and it will take another 60-80 mins. FIRSTLY, do they not have the responsibility to inform me that tow truck has a flat tire and will be delayed? WHICH WAS A LIE ANYWAYS. I waited in the middle of the road and traffic for 4 hours.


IT IS USELSS.I am cancelling mine ASAP

Review about: Encompass Insurance Car Towing.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service, Lack of accountability from corporate office, Worst, Bad service, Not reliable.

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