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Terrible insurance company. Very rude claims adjuster. Spoke to manager- he did not care much either. Had no solution for getting replacement car in place. I had to present the solution to him- rental car.

Very difficult for my insurance company to work with- stated they are very unreasonable and not fair. Tried to close the claim prior to my insurance agency investigating the claim.

Doesn't return calls or keep informed of process.

Very unethical in decision making regarding who's at fault with car accident even with traffic video, that clearly shows their insurer is at fault. I would recommend stay away from this company as they will screw you whether you their customer or not.

Encompass insurance agency is unethical!

Product or Service Mentioned: Encompass Insurance Auto Insurance.

Reason of review: Poor customer service.

Monetary Loss: $10400.

Preferred solution: Let the company propose a solution.

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