9/17/14 at 1245 PM. Encompass insured driver in a Jeep Grand Cherokee made a lane change without checking to see if a vehicle was next to her. I was in a small 2 door car, next to her as she made a lane change and forced me out of my lane and into a parked car. ...Read more
I only do this when absolutely necessary, but this definitely is. To all the home owners out there, stay away from encompass insurance! I recently switched over to them and they raised my policy 3 times in a month! I changed to another company, cancelled theirs, and...Read more
They send me a letter stating that my auto coverage would be cancelled bc i didn't provide 5 years worth of insurance. First of all ... what??? No one had even attempted to contact me asking for said information!!!!! My car isn't even 3 years old!! Second, I've Never...Read more
What happened to good customer service???? Situation: I refinanced my mortgage using the same company I was already financed under failed to contact Encompass with the updated account information, which caused Encompass to not get their home ins payment. I spoke with 3...Read more
I didn't like
Was hit from behind by one of encompass clients 2 mos have gone by and I have yet to get my settlement. All state and StateFarm don't make you wait this long. Never heard of this under budget insurance company. I pray I NEVER get hit by one of their clients again. I...Read more
Encompass Insurance - Worst Customer Service Ever
After 2 months still tdying to solve a claim. Problem is almost zero response from customer service. And then they are always argumentive. Worst co.pany ever!
I was involved in an auto accident where a drunk driver hit my car after running a red light. Encompass deemed me 10% responsible though there was ample proof, including a police report, stating the other driver at fault. I have been waiting for a compensation check...Read more
One of Encompass insureds sideswiped me, then kept going. They were sited for reckless driving, and I was given the opportunity to press charges for criminal hit and run (which in retrospect I probably should have done). After I reported my claim, their claims adjuster...Read more
I didn't like
- Claims handling
I contacted main phone number for proof of insurance so car rental company could approve my loaner. No prompts could direct me to a location that could provide necessary information for verification. After rental car clerk got a live person, that person did not have...Read more
This is a complaint of how an auto injury claim was handled regarding our son (insured on policy). A decision was made that our son was not at fault and overturned AFTER the letters went out. An attorney for the other driver produced a witness AFTER he was advised his...Read more
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