What happened to good customer service???? Situation: I refinanced my mortgage using the same company I was already financed under failed to contact Encompass with the updated account information, which caused Encompass to not get their home ins payment. I spoke with 3...Read more
I didn't like
I only do this when absolutely necessary, but this definitely is. To all the home owners out there, stay away from encompass insurance! I recently switched over to them and they raised my policy 3 times in a month! I changed to another company, cancelled theirs, and...Read more
Encompass Insurance - Worst Customer Service Ever
After 2 months still tdying to solve a claim. Problem is almost zero response from customer service. And then they are always argumentive. Worst co.pany ever!
I contacted main phone number for proof of insurance so car rental company could approve my loaner. No prompts could direct me to a location that could provide necessary information for verification. After rental car clerk got a live person, that person did not have...Read more
I was involved in an auto accident where a drunk driver hit my car after running a red light. Encompass deemed me 10% responsible though there was ample proof, including a police report, stating the other driver at fault. I have been waiting for a compensation check...Read more
Encompass Insurance - Cancellation
I tried to call and cancel and it pretty much hung up on me.
My new 2017 Truck with less than 4,000 miles on it was recently hit and run. I filed a claim with Encompass Ins. A company I have been with for 42 yrs. They sent out an adjuster wo said to bondo fix it, and wrote me a check for $1,034. My body shop stated it would take...Read more
One of Encompass insureds sideswiped me, then kept going. They were sited for reckless driving, and I was given the opportunity to press charges for criminal hit and run (which in retrospect I probably should have done). After I reported my claim, their claims adjuster...Read more
I didn't like
- Claims handling
This is a complaint of how an auto injury claim was handled regarding our son (insured on policy). A decision was made that our son was not at fault and overturned AFTER the letters went out. An attorney for the other driver produced a witness AFTER he was advised his...Read more
Encompass Insurance - Very poor customer service
I was driving north bound on an interstate when my front driveshaft snapped. My vehicle was tied up for the next 31/2 months before they offered to settle for the lowest value. It was a night mare!
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