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My new 2017 Truck with less than 4,000 miles on it was recently hit and run. I filed a claim with Encompass Ins. A company I have been with for 42 yrs. They sent out an adjuster wo said to bondo fix it, and wrote me a check for $1,034. My body shop stated it would take...
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2.9
#1161380
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One of Encompass insureds sideswiped me, then kept going. They were sited for reckless driving, and I was given the opportunity to press charges for criminal hit and run (which in retrospect I probably should have done). After I reported my claim, their claims adjuster...
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1.0
I didn't like
  • Claims handling
#1152824
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This is a complaint of how an auto injury claim was handled regarding our son (insured on policy). A decision was made that our son was not at fault and overturned AFTER the letters went out. An attorney for the other driver produced a witness AFTER he was advised his...
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Anonymous
Frank

Off with their heads.I hope your son and his passenger are AOK.An already awful experience for any parent made worse by a lousy insurance company,My Dad always said that he th...

1.4
#1125592
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Encompass Insurance - Cancellation

Encompass Insurance
#1166386
I tried to call and cancel and it pretty much hung up on me.
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Encompass Insurance - Very poor customer service

Encompass Insurance
#1100699
I was driving north bound on an interstate when my front driveshaft snapped. My vehicle was tied up for the next 31/2 months before they offered to settle for the lowest value. It was a night mare!
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Short Review on October 17, 2016

Encompass Insurance
#938489
Worst Ever. Encompass. Run from it.
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Encompass Insurance Homeowners Policy Claim Review

Encompass Insurance
#883103
This is the worst company ever.. do not.. I repeat do not use them for homeowners insurance!! I had a fire over a year ago and they are still fighting the claim. Now my home has been vandalized and it's my fault! I cannot wait until this fiasco is over to get a new company!! Save yourself the hassle and look elsewhere!!
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A driver insured by Encompass backed into my car in a parking lot. I was in the car but it was stopped. The other driver admitted she was at fault. Encompass decided both drivers were equally at fault so my insurance company (State Farm which is a good insurance...
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Anonymous
AG

If Encompass declines fault, your insurance company is responsible to settle with them. If they don't settle then your insurance company would be the one that handles the cla...

Anonymous
EHauber

Same thing here! An Encompass driver backed into my husband's truck, and accepted full responsibility. Encompass says my husband is 10% liable for failing to take evasive ac...

1.0
#1086467
Reply to reviews
They can't seem to even handle billing. In the five years I was a customer of theirs, I received a notice of impending cancellation seven times, due to what they claimed was lack of payment. But in each case, I never received the bill in the first place. I suppose USPS...
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Anonymous
AG

Sounds like you should deal with an independent agent so they can handle the claims process and billing issues for you and you won't have to waste time on the phone or about c...

#1085438
Reply to reviews
wow, just wait till you need Encompass to handle a claim or worse when you are at fault, ticketed for car accident, told all good by Encompass . Half year later now being sued by victim because Encompass your ins company has been documented and caught in numerous lies...
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#1081895
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On April 20, 2017, my son was driving home. He stopped at a red light and after assuring no traffic was approaching, turned right on red. He proceeded in the right lane on a main street. Encompass' insured who hit him was in the left lane, at a complete stop ahead of...
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Anonymous
anonymous

In tx as in most states when dealing with a miner child, the parent is who should be handling all phases of the claim and with your permission the claims rep will ask to recor...

Anonymous
Anonymous

Finally resolved and Encompass is paying !!!!

I didn't like
  • Customer service
#1060623
Reply to reviews
My car stopped working in the middle of the road. I called for the tow truck. First they told me it will take them 60-80 mins. After 40 mins I called to see how far are they. They told me tow truck is not coming anymore because he had a flat tire. (THIS IS NOT THE...
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1.0
I didn't like
  • Not reliable
  • Customer service
  • Lack of accountability from corporate office
#1050323
Reply to reviews
I was rear ended by their insured in our neighborhood. Their insured backed up and disnt see me and that when it all began. They are claiming 90% liability and me 10%. I was goong the speed limit, i took precaution, i was hit i am the victim. The driver even stated...
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1.0
#1044313
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I was hit by an encompass insured driver. My car was parked, I wasn't even in it. One of their assessors came out to write up an estimate. I showed the estimate to my repair place. They explained to me that since there was a small scuff in the bumper prior to the...
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Anonymous
Smitty

Nothing worse than this baloney manipulation. I'd be mad, too.What about your own insurance company ? Have you checked with them ?And your car is out of service. What arrangem...

1.0
#1033806
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