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What happened to good customer service???? Situation: I refinanced my mortgage using the same company I was already financed under failed to contact Encompass with the updated account information, which caused Encompass to not get their home ins payment. I spoke with 3...
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1.0
I didn't like
  • Worst
#1231582
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I only do this when absolutely necessary, but this definitely is. To all the home owners out there, stay away from encompass insurance! I recently switched over to them and they raised my policy 3 times in a month! I changed to another company, cancelled theirs, and...
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1.0
#1226776
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Encompass Insurance - Worst Customer Service Ever

After 2 months still tdying to solve a claim. Problem is almost zero response from customer service. And then they are always argumentive. Worst co.pany ever!
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
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#1221710
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I contacted main phone number for proof of insurance so car rental company could approve my loaner. No prompts could direct me to a location that could provide necessary information for verification. After rental car clerk got a live person, that person did not have...
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#1217959
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I was involved in an auto accident where a drunk driver hit my car after running a red light. Encompass deemed me 10% responsible though there was ample proof, including a police report, stating the other driver at fault. I have been waiting for a compensation check...
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Anonymous
lisa

I am going through same problem In TX . I'm ready to hired attorneyits been 15 months . any one know good attorney?They do lye and even falsified dates on the rental car to tr...

1.0
#1195529
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Encompass Insurance - Cancellation

I tried to call and cancel and it pretty much hung up on me.
#1166386
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My new 2017 Truck with less than 4,000 miles on it was recently hit and run. I filed a claim with Encompass Ins. A company I have been with for 42 yrs. They sent out an adjuster wo said to bondo fix it, and wrote me a check for $1,034. My body shop stated it would take...
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2.9
#1161380
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One of Encompass insureds sideswiped me, then kept going. They were sited for reckless driving, and I was given the opportunity to press charges for criminal hit and run (which in retrospect I probably should have done). After I reported my claim, their claims adjuster...
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1.0
I didn't like
  • Claims handling
#1152824
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This is a complaint of how an auto injury claim was handled regarding our son (insured on policy). A decision was made that our son was not at fault and overturned AFTER the letters went out. An attorney for the other driver produced a witness AFTER he was advised his...
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Anonymous
Anonymous

WHY all the CAPITAL letters???

Anonymous
Frank

Off with their heads.I hope your son and his passenger are AOK.An already awful experience for any parent made worse by a lousy insurance company,My Dad always said that he th...

1.4
#1125592
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Encompass Insurance - Very poor customer service

I was driving north bound on an interstate when my front driveshaft snapped. My vehicle was tied up for the next 31/2 months before they offered to settle for the lowest value. It was a night mare!
#1100699
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