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Encompass Insurance - Encompass insured ticketted for causing accident. Encompass denies claim!
Encompass Insurance - Encompass insured ticketted for causing accident. Encompass denies claim!

Update by user Jan 12, 2015

This company is ridiculous. My insurer informed me months ago that Encompass and (my insurance) entered into a neutral arbitration process where both companies send their investigations of the claim. The neutral company views all evidence and decides who was at fault....

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9 comments
Anonymous
#1342904

I think I will be filing a complaint against Safeway insurance! They are horrible especially their adjusters!

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Review
#534632 Review #534632 is a subjective opinion of poster.

Encompass Insurance - CANCELLED INSURANCE POLICY

1.0
Details
This company should be ashamed of themselves! They cancelled my son’s insurance policy because he had a TWO WEEK lapse in coverage for a vehicle that was inoperable!!! His old car no longer ran and he was in the process of getting a new vehicle so WHY would he keep coverage on a $500 vehicle that was sitting in a driveway??!! He is 22 years old, lives on his own and this "company" decides after covering him for TWO MONTHS that they are cancelling his insurance – and now we have to find a new insurance company…..What a crock! I would NEVER do business with a company like this had I known this is how they operate. Someone should turn them in to the BBB.
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Review
#1665794 Review #1665794 is a subjective opinion of poster.
Service
Encompass Insurance Auto Insurance
Pros
  • Reasonable prices
Cons
  • Unrealistic expectations
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Deliver product or service ordered
Tags
  • liars
  • auto insurance
  • Ripoff Alert
  • Insurance Agents
  • Hassled
  • Cancellation
  • Joke Company
1.0
Details
First adjuster was incompetent and unprofessional, asked for photos missing from his report and they are mysteriously unavailable. Engineering company sent out and the engineer won’t inspect the entire roof, it’s too high...but completes a report stating little to no...
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Review
#1656793 Review #1656793 is a subjective opinion of poster.
Service
Encompass Insurance Homeowners Insurance

Encompass Insurance - Won't Stand Behind Quotes

1.0
Details
New homeowner with one auto. Our agent got a quote from Encompass. We reviewed it and accepted it. But then Encompass said that they made a mistake and extracted an additional $150+ in premium for an exposure that they will NEVER have. No change in facts - just poor company to consider doing business with. Illegal? No. Unethical? For sure!
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Review
#1644416 Review #1644416 is a subjective opinion of poster.
Service
Encompass Insurance Auto Insurance
Cons
  • Will not stand behind quote with no change in facts
Reason of review
Poor customer service
Loss
$150
Preferred solution
Let the company propose a solution
Tags
  • auto insurance

Encompass Insurance - Looking for update on claim

4.3
Details
Called 1 1/2 weeks ago and left message about our a house claim and have not heard back. Called again today and was told if I didn't hear back by the end of the day, then call tomorrow and ask for a manager. No return call today, so I guess I call tomorrow and ask for a manager. Very much not like Encompass. Have been with you since 1991 and only have had exceptional service.
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Review
#1638877 Review #1638877 is a subjective opinion of poster.
Service
Encompass Insurance Claim
Pros
  • Advocacy
  • Coverage
  • Overall great customer service and great coverager
Cons
  • Noneuntil now
  • Handling of claims
Reason of review
Poor customer service
Preferred solution
just to talk to someone; that's all.I'm not THAT pissed!

Encompass Insurance in Minneapolis, Minnesota - Need car insurance on new car

2.4
Details
I just need someone to call me so I can get insurance on my new car.
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Review
#1619297 Review #1619297 is a subjective opinion of poster.
Pros
  • Coverage
Cons
  • Customer service
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered
Tags
  • auto insurance

Encompass Insurance in Minneapolis, Minnesota - Need car insurance bought new car yesterday

I bought a new car and I want to get insurance on it right away. I bought a new car and I want to get surance on it right away. no one wants to help me it looks like.
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Review
#1619289 Review #1619289 is a subjective opinion of poster.
Service
Encompass Insurance Auto Insurance

Encompass Insurance in Battle Creek, Michigan - Straight up liars

1.0
Details
Promised to be paid a certain amount then they turned around and low balled me . I’m just too tired to argue with them for weeks about it . So I’ll continue to spread the facts of my encounter with them until their empire tumbles . I literally have a recorded call of them lying to me . Straight up lying .
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Review
#1574649 Review #1574649 is a subjective opinion of poster.
Service
Encompass Insurance Auto Claim

Encompass Insurance in Germantown, Maryland - Add a car on policy

Was trying to get ahold of some one to add a car on my policy did not and still havent since last sat how do i get a number to calk some one to help me out .....
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Review
#1574133 Review #1574133 is a subjective opinion of poster.
Service
Encompass Insurance Auto Insurance
Reason of review
Poor customer service
Resolved
1.0
Details

Update by user Jul 28

Encompass only paying around $3000. Using After Market parts.

I will pick vehicle up tomorrow morning.

I will know more after I inspect the vehicle. But Customer Service with Encompass certainly leaves a lot to be desired and even the agent I dealt with, the same with...

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Review
#1570937 Review #1570937 is a subjective opinion of poster.
Cons
  • Bad service
Reason of review
Pricing issue
Loss
$4500
Preferred solution
Deliver product or service ordered

Contact Encompass Insurance Customer Service

Mailing Address:
Encompass Insurance Company
P.O. Box 40047
Roanoke, Virginia 24022-0047
United States
Phone:
(800) 588-7400
All Encompass Insurance Contacts

Encompass Insurance Products and Services Reviews

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Encompass Insurance in Duluth, Minnesota - Crap service crap dashboard

no help no navigation help
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Review
#1565047 Review #1565047 is a subjective opinion of poster.