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My son was involved in a car accident with an Encompass policy holder, this was July 11, 2016 and still not completely settled. It was the fault of the Encompass driver, they totaled my sons car, but we have medical costs plus lost wages.

I went through my medical insurance as I did not want to take a chance of getting bills that obviously are not yet settled I have emailed called the claims representative and I must say this is the worst experience, no response. he actually went on vacation and this claim still open, I asked for at least the courtesy of a response this is now two weeks This has to be the worst insurance company to deal with all I am asking for is reimbursement of the expenses.

Product or Service Mentioned: Encompass Insurance Auto Claim.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Encompass Insurance Cons: Claims rep was not helpful, Claim still oustanding and no resonse to emails.

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