Encompass Insurance - Encompass refused payment on rental car that the agent told me to go ahead and rent
I was in an accident with an Encompass customer. The other driver was found 100% at fault. I was with out my car for 2 weeks. I spoke to the Encompass agent assigned to my claim and was told to go ahead and rent a car and give them the Encompass claim number.
Everything was taken care of several months ago. Now, 5 months after the accident I find out that Encompass has refused to pay the rental company and they (the rental company)have charged it to my credit card.
I feel bad for anyone who uses this company for their insurance. They cost me $595 out of my pocket.
Product or Service Mentioned: Encompass Insurance Customer Care.