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I was in an accident with an Encompass customer. The other driver was found 100% at fault. I was with out my car for 2 weeks. I spoke to the Encompass agent assigned to my claim and was told to go ahead and rent a car and give them the Encompass claim number.

Everything was taken care of several months ago. Now, 5 months after the accident I find out that Encompass has refused to pay the rental company and they (the rental company)have charged it to my credit card.

I feel bad for anyone who uses this company for their insurance. They cost me $595 out of my pocket.

Product or Service Mentioned: Encompass Insurance Customer Care.

Company wrote 0 public responses to the review from Oct 09, 2009.
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Anonymous
Kota Tinggi, Johor, Malaysia #106719

Did you call the Encompass claims adjuster and fax them a copy of the bill? Unless the adjuster tells you they are unable to pay, I would not go off what the rental agency says. If the adjuster was unable to pay, they should explain why.

mjlarioza
#77810

Prepaid Legal love issues like this. What Encompass did or what their policy is, isn\'t necessarily the law.

I won a similar case using my prepaid legal account.

It cost me $25 for my lawfirm to correct the problem. Enroll at www.prepaidlegal.com/hub/mjlariozaOur attornies will get you satisfaction or money back.

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