This company is totally unprofessional.
I had an accident. This is the other party's fault, and his insurance company is Encompass. I called Encompass, to my surprise, their adjust was very rude. She didn't listen carefully. She made the conclusion very quickly, just told me this was my fault, and she didn't want to waste her time on listening to what I said. The case went through Arbitration. They lost. Then they refuse to pay me the rental fee.
They work pretty hard on saving different kinds of money by using such unprofessional way to treat people, but I really doubt if they can survive in the long term.