Product: Encompass Insurance Customer Care Clear all filters (4 of 4 reviews match)
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1.0
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What happened to good customer service???? Situation: I refinanced my mortgage using the same company I was already financed under failed to contact Encompass with the updated account information, which caused Encompass to not get their home ins payment. I spoke with 3...
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#1231582 Review #1231582 is a subjective opinion of poster.
Service
Encompass Insurance Customer Care
Cons
  • Worst
Reason of review
Poor customer service
I contacted main phone number for proof of insurance so car rental company could approve my loaner. No prompts could direct me to a location that could provide necessary information for verification. After rental car clerk got a live person, that person did not have...
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#1217959 Review #1217959 is a subjective opinion of poster.
Service
Encompass Insurance Customer Care
Reason of review
Poor customer service
1.7
Details
My husband and I switched to Encompass a little over a year ago. It had promise of great customer service, great roadside assistance, and affordable premiums. While we do believe that the cost was affordable when it came down to the importance of needing insurance...
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#892305 Review #892305 is a subjective opinion of poster.
Service
Encompass Insurance Customer Care
Reason of review
Poor customer service
I was in an accident with an Encompass customer. The other driver was found 100% at fault. I was with out my car for 2 weeks. I spoke to the Encompass agent assigned to my claim and was told to go ahead and rent a car and give them the Encompass claim number. ...
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2 comments
Anonymous
#106719

Did you call the Encompass claims adjuster and fax them a copy of the bill? Unless the adjuster tells you they are unable to pay, I would not go off what the rental agency says. If the adjuster was unable to pay, they should explain why.

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#158933 Review #158933 is a subjective opinion of poster.
Service
Encompass Insurance Customer Care

Contact Encompass Insurance Customer Service

Mailing Address:
Encompass Insurance Company
P.O. Box 40047
Roanoke, Virginia 24022-0047
United States
Phone:
(800) 588-7400
All Encompass Insurance Contacts

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