My new 2017 Truck with less than 4,000 miles on it was recently hit and run. I filed a claim with Encompass Ins.
A company I have been with for 42 yrs. They sent out an adjuster wo said to bondo fix it, and wrote me a check for $1,034. My body shop stated it would take to much bondo to fix the truck and recommended a new panel for $2,500. I have a $500 deductible.
therefore the cost to Encompass would be $2,000. Their adjuster refused to do that.
So much for 42 years of loyalty and premiums. I will have a different insurance carrier soon.
Product or Service Mentioned: Encompass Insurance Auto Claim.
Reason of review: Poor customer service.
Monetary Loss: $1000.
Preferred solution: Let the company propose a solution.