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My new 2017 Truck with less than 4,000 miles on it was recently hit and run. I filed a claim with Encompass Ins.

A company I have been with for 42 yrs. They sent out an adjuster wo said to bondo fix it, and wrote me a check for $1,034. My body shop stated it would take to much bondo to fix the truck and recommended a new panel for $2,500. I have a $500 deductible.

therefore the cost to Encompass would be $2,000. Their adjuster refused to do that.

So much for 42 years of loyalty and premiums. I will have a different insurance carrier soon.

Product or Service Mentioned: Encompass Insurance Auto Claim.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Let the company propose a solution.

Company wrote 0 public responses to the review from Jan 03.
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