Product: Encompass Insurance Claim Clear all filters (30 of 30 reviews match)
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Encompass Insurance - Worst Customer Service Ever

After 2 months still tdying to solve a claim. Problem is almost zero response from customer service. And then they are always argumentive. Worst co.pany ever!
1.0
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Customer service
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Product
Encompass Insurance Claim
#1221710
Reply to reviews
wow, just wait till you need Encompass to handle a claim or worse when you are at fault, ticketed for car accident, told all good by Encompass .Half year later now being sued by victim because Encompass your ins company has been documented and caught in numerous lies...
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Product
Encompass Insurance Claim
#1081895
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Encompass Insurance does not pay for the repairs on the cars involved in accidents caused by their customers. The Manager is a woman living in PA to whom I tried to approach She asked a group of attorneys in TX to call me to threaten with further legal actions against...
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Anonymous
Anonymous

illegal Russians immigrants? never heard of Russians illegally crossing the US border...

1.0
Product
Encompass Insurance Claim
I didn't like
  • Worst
#758321
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My nephew was involved in an accident with an Encompass insurance client. Their client was cited for ORC # 4511.44 DRIVING ONTO A ROADWAY, failing to yield the right of way. Encompass interviewed my nephew and cherry picked his testimony " I was driving 40 MPH (speed...
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Product
Encompass Insurance Claim
I didn't like
  • Refunds
  • Customer service
  • Handling of claims
#747249
Reply to reviews
My learner's permit son started to make a left turn, not seeing the oncoming traffic.He pulled out of the turn in time to avoid a collision, but the oncoming SUV aimed straight for us and totaled our car. Our insurance, Encompass, has been nothing but stellar through...
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3.5
Product
Encompass Insurance Claim
I liked
  • Promptness
  • Advocacy
  • Efficiency
#586429
Reply to reviews
My car was hit at the rear end by a Encompass Insurance Policy holder. Accident happened on 8th Jan 2015. They are not responding till now 13th Jan 2015. They have not got the rental car also. The point of contact just ignores the phone calls and does not respond to...
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Anonymous
Anonymous

it's always someone else's fault!!!that's what happens when you don't get rental thru your own insurance!! sure you reported it to them on the 8th so they were able to reach y...

Product
Encompass Insurance Claim
#581984
Reply to reviews
This summer, they jacked my insurance up by $400 right after a glass-only claim I made. I have a perfect driving record! I found another company that charged 40% less than Encompass. After I switched, I got a "bill" saying do you have new insurance, if not pay $97. I...
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Product
Encompass Insurance Claim
#562148
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The hood on my car came up while I was driving on the highway. This happened on a Sunday afternoon. I called the company to see if I was covered, and the people answering the phone could provide me with no information regarding my policy. They did not have access,...
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Anonymous
argo

it's a car accident, not a life threatening even. get a grip.. insurance adjusters have to deal with a-holes all the time, miserable job.. they deserve a life too..

Anonymous
notsayin

Encompass adjusters work until 8 pm each night and a full day on Saturdays, as do most other carriers.

3.0
Product
Encompass Insurance Claim
#534488
Reply to reviews
Our teenage son had an accident---our FIRST ever claim against Encompass in the 16 years we had coverage with them. They immediately started sending letters that our coverage was going to be dropped because we hadn't paid the proper monthly premium. I kept sending and...
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Anonymous
O1223

Wow

Product
Encompass Insurance Claim
#463380
Reply to reviews
In the middle of June, I called Emcompass to ask advice on what to do with the AC unit that just failed at our home that we had just bought. They said they would call a service technician to diagnose the problem and would call me right back with a day and time. A few...
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Anonymous
Anonymous

Did they pay for the new AC unit?

Anonymous
CHRIS

EXACTLY!!! i just went through the same thing!!!BRUTAL!!!!!!

Product
Encompass Insurance Claim
#336440
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