I was hit by an encompass insured driver. My car was parked, I wasn't even in it.
One of their assessors came out to write up an estimate. I showed the estimate to my repair place. They explained to me that since there was a small scuff in the bumper prior to the incident that encompass was taking betterment on it and that the estimate included an aftermarket bumper because my bumper was already damaged. Regardless of prior damage, my bumper now has to be replaced.
I was fine with the aftermarket bumper, now that the car is already being repaired I am told that I am responsible for part of the cost because of the existing small scuff in the bumper.
The representatives at encompass refuse to listen to reason. I do not have money to pay for part of my bumper, which would not have had to be fixed if it had not been struck by their insured.
Product or Service Mentioned: Encompass Insurance Auto Claim.
Reason of review: Problems with payment.