Product: Encompass Insurance Auto Claim Clear all filters (14 of 14 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:

Encompass Insurance in Battle Creek, Michigan - Straight up liars

1.0
Details
Promised to be paid a certain amount then they turned around and low balled me . I’m just too tired to argue with them for weeks about it . So I’ll continue to spread the facts of my encounter with them until their empire tumbles . I literally have a recorded call of them lying to me . Straight up lying .
View full review
Review
#1574649 Review #1574649 is a subjective opinion of poster.
Service
Encompass Insurance Auto Claim

Encompass Insurance in Columbus, Ohio - Terrible insurance company

1.3
Details
My local agent is awesome. I have never met anyone like him! He had walked me thru How to & What to say to the other insurance company when I had over 10K repair auto accident. But the issue is from day 1, this claim dept failed to follow up with other insurance company, & hospital and sending any documents & not returning their phone calls and emails. I had to do their work for them and the claim is still open with other insurance company! Terrible insurance company.
View full review
Review
#1529634 Review #1529634 is a subjective opinion of poster.
Service
Encompass Insurance Auto Claim
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
1.0
Details
Was hit from behind by one of encompass clients 2 mos have gone by and I have yet to get my settlement. All state and StateFarm don't make you wait this long. Never heard of this under budget insurance company. I pray I NEVER get hit by one of their clients again. I...
View full review
2 comments
Anonymous
#1597774

Igot backed into by person with encompass insurance. Adjuster wont answer his phone. Its been 2 months.

View more comments
Review
#1269334 Review #1269334 is a subjective opinion of poster.
Service
Encompass Insurance Auto Claim
Reason of review
Order processing issue
1.0
Details
I was involved in an auto accident where a drunk driver hit my car after running a red light. Encompass deemed me 10% responsible though there was ample proof, including a police report, stating the other driver at fault. I have been waiting for a compensation check...
View full review
2 comments
Anonymous
#1447472

I am going through same problem In TX . I'm ready to hired attorneyits been 15 months . any one know good attorney?They do lye and even falsified dates on the rental car to try and make us pay for it once the rental car company gave me copies of computerreport showing where encompass changed dates the manager quickly paid account and sent my claim to new handler,We are on the fourth claims handler and no head way made.can you sue they for their dishonesty and failure to preform within the norm as other insures ?

View more comments
Review
#1195529 Review #1195529 is a subjective opinion of poster.
Service
Encompass Insurance Auto Claim
Reason of review
Poor customer service
2.9
Details
My new 2017 Truck with less than 4,000 miles on it was recently hit and run.I filed a claim with Encompass Ins. A company I have been with for 42 yrs. They sent out an adjuster wo said to bondo fix it, and wrote me a check for $1,034. My body shop stated it would take...
View full review
Review
#1161380 Review #1161380 is a subjective opinion of poster.
Service
Encompass Insurance Auto Claim
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • auto insurance
1.0
Details
One of Encompass insureds sideswiped me, then kept going. They were sited for reckless driving, and I was given the opportunity to press charges for criminal hit and run (which in retrospect I probably should have done). After I reported my claim, their claims adjuster...
View full review
Review
#1152824 Review #1152824 is a subjective opinion of poster.
Service
Encompass Insurance Auto Claim
Cons
  • Claims handling
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Claim settled promptly with no out-of-pocket expense to me.
Tags
  • auto insurance

Encompass Insurance in Quincy, Massachusetts - Very poor customer service

I was driving north bound on an interstate when my front driveshaft snapped. My vehicle was tied up for the next 31/2 months before they offered to settle for the lowest value. It was a night mare!
View full review
Review
#1100699 Review #1100699 is a subjective opinion of poster.
Service
Encompass Insurance Auto Claim
Reason of review
Order processing issue
After five years with no claims, in the spring of 2017 my windshield was cracked. Good news, covered by comprehensive. Bad news, is it took over four hours on hold to finally schedule a service call. And then they reported to the Lexis-Nexis auto insurance database as...
View full review
1 comment
Anonymous
#1397179

Sounds like you should deal with an independent agent so they can handle the claims process and billing issues for you and you won't have to waste time on the phone or about cancellation notices. EFT is a wonderful invention as well...

Review
#1085438 Review #1085438 is a subjective opinion of poster.
Service
Encompass Insurance Auto Claim
Reason of review
Poor customer service
Have NEVER encountered such a cold, rude adjuster who would offer no real facts or discuss what happened, other than with our underage son, saying even tho we own and insure auto we have nothing to do with this. She simply said they arent accepting liability. She...
View full review
5 comments
Anonymous
#1356287

In tx as in most states when dealing with a miner child, the parent is who should be handling all phases of

the claim and with your permission the claims rep will ask to record the child's statement.

View more comments
Review
#1060623 Review #1060623 is a subjective opinion of poster.
Service
Encompass Insurance Auto Claim
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Pay my claim

Contact Encompass Insurance Customer Service

Mailing Address:
Encompass Insurance Company
P.O. Box 40047
Roanoke, Virginia 24022-0047
United States
Phone:
(800) 588-7400
All Encompass Insurance Contacts

Encompass Insurance Reviews

  1. 36 reviews
  2. 8 reviews
  3. 2 reviews
  4. 4 reviews
  5. 1 review
Encompass Insurance reviews
1.0
Details

Update by user May 11, 2017

After a more extensive investigation on behalf of encompass they are accepting liabilty. As for the the repair work paid by them with OEM parts done by a reputable shop of choice to get my car back in the way it was prior to the accident???

We shall see. I will update...

View full review
Review
#1044313 Review #1044313 is a subjective opinion of poster.
Service
Encompass Insurance Auto Claim
Reason of review
Order processing issue