In the middle of June, I called Emcompass to ask advice on what to do with the AC unit that just failed at our home that we had just bought. They said they would call a service technician to diagnose the problem and would call me right back with a day and time.
A few days went by and I heard nothing. I called Emcompass again. The reason they didn't call me back was because there was no service tech in my area or company that they deal with so they didn't know who to call. They suggested that I call a service company that I wanted to use, pay for the consultation and submit the receipt to them.
I did. I heard nothing back from them for 4 weeks when I called again to ask why they hadn't followed through with the diagnosis. Apparently they had difficulty getting in touch with my technician, even though I had given them the office number, his work cell and his private cell number. Needless to say I was less than impressed, and miraculously, the Encompass agent called me back within an hour to say that she was able to get a hold of him.
After several phone calls after this between myself, Encompass and the service tech, I found out that that is was a compressor failure, and so, Encompass said they would give me the money towards purchasing a new compressor for the AC unit. The unit is old, inefficient and out of date, so we decided to buy a new one. Did I mention that at 9 months pregnant, it's now August, and I still have to wait 2 more weeks for the unit to be installed. Worse, we have to pay upfront the cost of the AC unit then submit the receipt to Encompass.
Needless to say their customer service is AWFUL!! I did all the calling, the appointment making, the follow up, the payments, everything. I'm suprised I even got a cheque 6 weeks after the first service call from Encompass that paid for it minus the $50 we pay initially to start a claim. This was offered to us one year free through our mortgage, and I will not be paying to continue it in the future.
I already have a job, a baby on the way and I'm not looking to work for free for them. Totally not worth your time or money.
Product or Service Mentioned: Encompass Insurance Claim.