North Carolina, United States
Not resolved

Have had encompass for 3 years. Traded my car in and had to fax them a hand written letter to get it switched.

They got it all figured out and off I went. Went to trade my car in 2 months ago and my old car was never even added. They found the file we had sent a year prior and they dropped the ball on adding it to the insurance. Now I have been over charged 2 months and they are adding a extra 120$ to next months bill.

Went from 96$ to 176$ to 220$ Over 3 months.

Their mistake and I am paying for it! They were rude, admitted to it being their fault and said I will still be charged for their mistake whether I switch insurance or not expect that bill in the mail.

Product or Service Mentioned: Encompass Insurance Auto Insurance.

Reason of review: Problems with payment.

Monetary Loss: $300.

Preferred solution: Price reduction.

Encompass Insurance Cons: I am getting charged for your mistake.

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