Have had encompass for 3 years. Traded my car in and had to fax them a hand written letter to get it switched.
They got it all figured out and off I went. Went to trade my car in 2 months ago and my old car was never even added. They found the file we had sent a year prior and they dropped the ball on adding it to the insurance. Now I have been over charged 2 months and they are adding a extra 120$ to next months bill.
Went from 96$ to 176$ to 220$ Over 3 months.
Their mistake and I am paying for it! They were rude, admitted to it being their fault and said I will still be charged for their mistake whether I switch insurance or not expect that bill in the mail.
Product or Service Mentioned: Encompass Insurance Auto Insurance.
Reason of review: Problems with payment.
Monetary Loss: $300.
Preferred solution: Price reduction.
Encompass Insurance Cons: I am getting charged for your mistake.