I have had home & auto with Encompass for years. I decided to change to another company. I called the agent to say I was not renewing my policy & he said he'd take care of it. 10 days later money is automatically withdrawn from my account. Called agent again. blah blah blah
Long story short -- it's now 2 months later & they have taken money out for a 2nd month despite me filling out a form, multiple agent calls and emailing the company directly about all the problems. You will note on their website they will take no responsibility & refer everything back to an agent. Very very frustrating.
Product or Service Mentioned: Encompass Insurance Auto Insurance.
Reason of review: Poor customer service.
Encompass Insurance Cons: Customer service, Lack of accountability from corporate office.