Duluth, Minnesota
Not resolved
1.0
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1 comment

I have had home & auto with Encompass for years. I decided to change to another company. I called the agent to say I was not renewing my policy & he said he'd take care of it. 10 days later money is automatically withdrawn from my account. Called agent again. blah blah blah

Long story short -- it's now 2 months later & they have taken money out for a 2nd month despite me filling out a form, multiple agent calls and emailing the company directly about all the problems. You will note on their website they will take no responsibility & refer everything back to an agent. Very very frustrating.

Product or Service Mentioned: Encompass Insurance Auto Insurance.

Reason of review: Poor customer service.

Encompass Insurance Cons: Customer service, Lack of accountability from corporate office.

  • auto insurance
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Anonymous
#1185746

This company don't want give me my refund for stay at the hotel,they don't care wherever one customer from this company hit my Cadillac Escalade and make a lot of damage.