Shawnee, Kansas
Not resolved

Encompass sent me a letter saying I was noncompliant and my insurance would be terminated as of 10/31/2015. Apparently they came out in May, 2015 & inspected my roof, chimney without my permission, never left a card, anything saying they had even been here.

Then on 9/20 I get a letter saying I was noncompliant in not fixing the chimney. No one ever said it needed to be fixed. The agent says they tried to contact me the end of Sept. I think something this important should be written, sent me an email.

I never heard anything from them. I think this is totally unethical. I will have the chimney fixed.

Have nothing good to say about this company. Total lack of communication...

Reason of review: Being dropped saying I am noncompliant with fixing chimney when I knew nothing about it..

Preferred solution: Let the company propose a solution.

Encompass Insurance Cons: Policy changes, Customer service, Lack of accountability from corporate office.

  • Property Insurance
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