Toledo, Ohio
Not resolved

My nephew was involved in an accident with an Encompass insurance client. Their client was cited for ORC # 4511.44 DRIVING ONTO A ROADWAY, failing to yield the right of way.

Encompass interviewed my nephew and cherry picked his testimony " I was driving 40 MPH (speed limit 45 MPH) " but didnt add his ending ".....and was slowing down for the left turn lane ".

Encompass is saying they will only pay 75% of the damage due my nephew "contributing twards the accident". We have hired and attorney and although the fee is non-recoverable, the 25% we will win is more than the fee.

Product or Service Mentioned: Encompass Insurance Claim.

Reason of review: Problems with payment.

Monetary Loss: $13782.

Preferred solution: Full refund.

Encompass Insurance Cons: Customer service, Refunds, Handling of claims.

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