Encompass Insurance - Encompass is meeting a poor rating at auto repairs.

Encompass is meeting a poor rating at auto repairs.

May 12, 2008

Encompass Insurance complaint by Knyghtmaire

It seems that when I had need to have my windshield replaced under the "full glass" coverage I met with a few snags.

The original place I went to have my windshield replaced clarified that they have consistant issues with Encompass paying on time due to Encompass' use of third parties.

He went ahead and tried pre-authorization. They said that it was fully covered, but the customer needs to pay out of pocket and then would be reimbersed. That's not what full glass coverage means in their policy.

So my agent called, and got an internal Encompass number for the shop to call. First words out of Encompass' mouth... No. it is too expensive.

This is a convertible Corvette. If installed incorrectly, and anything happens it would be more costly for them to pay all the medical bills for a substandard installation from a two bit glass shop.

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